We ship our smoked meats the way we'd want them to arrive: cold, fresh, and packed to handle the trip. Everything that leaves Fredericksburg goes out in a reusable insulated box with reusable ice packs, by UPS, anywhere in the United States — the continental U.S., plus Alaska and Hawaii.
When we ship
Because we're sending perishable food, timing matters. Texas orders ship Monday through Wednesday by UPS Ground; out-of-state orders ship Monday and Tuesday by UPS expedited service. We ship early in the week on purpose, so your order isn't sitting in a facility over a weekend. Need it sooner? Overnight shipping is available for an additional charge — just call us at 830-997-3358 before your order ships and we'll set it up.
Why we don't offer free shipping
Free shipping always has to be paid for somewhere — usually by raising product prices across the board. We'd rather be straightforward about it. Getting perishable smoked meat to your door in good condition takes insulated packaging, ice packs, and quick transit, and that carries a genuine cost. So instead of folding it into the price of everything, we calculate shipping at checkout from the size and weight of your order and where it's headed. You see exactly what it costs, and you only pay for what your shipment actually needs.
When your order arrives
As soon as your order ships, you'll get a confirmation email with tracking — keep an eye on it so you can bring your box inside promptly. When it arrives, move everything into the refrigerator or freezer as soon as you can. One thing worth knowing: if the product is cool to the touch, it's safe, and some melting of the ice packs along the way is completely normal — the insulation and ice are sized to keep your order cold for the trip, not to arrive frozen solid. And both the box liner and the ice packs are made to be reused, so keep them for your own coolers, picnics, and Hill Country road trips.
If something isn't right
If your order arrives damaged or warmer than it should be, reach out within 24 hours of delivery at info@opasfbg.com or 830-997-3358. Include a couple of photos and a brief description of what happened, and we'll work with you to make it right.
Full terms are in our Shipping Policy.
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